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Frequently Asked Questions

The Styles / The clothes

What types of clothes are available today?

Women’s jackets, trousers and skirts suitable for work or for looking very smart.

What are VML’s plans in this area for the future?

Each season VML will introduce additional types of styles including menswear. The plan is to provide a complete range of customised clothing.

How will VML select its designers?

We are going to target up and coming designers and run competitions to allow us and our customer to select the best.

How will VML select fabrics, linings, buttons etc?

We are going to pick out high quality materials and then carry out on line surveys to get the viewpoints of our customers.

Scanning

Why do I need to be scanned?

We can only make clothes that fit you if we know your bodyshape. Scanning is how we know this.

What’s involved in being scanned?

A scanner captures the 3D outline of your body whilst you wear a vest and shorts provided by us at the scanner or your underclothes.

Is scanning harmful?

The scanner that VML uses is completely safe as it only uses light waves.

Can pregnant women be scanned?

Yes, it’s perfectly safe to do so; however you might be best to wait till your shape returns to normal before ordering custom made clothes!

How long does a scan take?

In all about ten minutes including undressing and dressing. The scan itself takes less than ten seconds.

What happens to my scan?

We create a virtual 3D version of your bodyshape and use this to tailor the clothes. It’s available to you (and only to you) whenever you want to order custom clothing.

Can I see my scan?

No – views are always of clothed customers.

Creating my designs

Can I change the style options?

You can change quite a number of the features in the design room.

Can I change fabrics and linings?

Yes – there is a choice of both in the design room.

What about buttons?

No choices yet, but we will be introducing choice here over the summer.

Will the fabrics be the exactly the same colour that I see on the screen?

We create images with great attention to colour fidelity. However, the fidelity of the colour that you see depends on the calibration of your PC / laptop screen. So it could be different. What we have done is to consciously use much better fabrics than used in comparably priced sized clothes to do our best to ensure that the fabrics delight you (even if the colour is a bit different).

Ordering clothes

What happens if I’ve forgotten my user name or password?

We ask users to use their e-mail address as their user name. We will send the password to this address if you forget it.

Can I use a special delivery address?

Yes.

How do I pay for the clothes?

You pay via PayPal which allows you to use virtually any credit or debit card.

Can I order fabric samples?

No, however, we only use high quality fabrics such as wool and cashmere, wool and silk or 100% wool. All our linings are 100% Bemberg. We provide clear descriptions of the composition of every fabric as you view them.

Can I buy gift vouchers for a friend?

Yes.

Can I cancel my order between ordering and its arrival?

No, I’m afraid not. The reason is that the order goes directly to the factory and the cutting of the fabrics to fit your bodyshape can occur within minutes of the order being placed.

How long does it take for the clothes to arrive?

We currently say a maximum of four weeks but try to make it sooner.

Is there a delivery charge?

No, it’s included in the price.

What happens if the garment is not what I ordered?

We will give you a substantial discount if you accept the garment when it’s not exactly what you ordered or a 100% refund of what you paid if you simply want to reject it.

What happens if a garment I ordered doesn’t fit?

We will ask you to get scanned again to check that this is not due to your shape changing. If this isn’t the reason we will give you a full refund.

My weight goes up and down a lot quite quickly. Should I order custom clothes?

Probably not unless you are prepared to wear the clothes only when you have got back close to your shape when scanned. Remember that custom clothes are much more fitted than sized clothes and you might be disappointed.

Should I get scanned each time I’m ordering clothes?

This is a very good idea as your shape may have changed since you were scanned. You can keep as many bodyshapes on the system as you wish.

Where are the suits made?

Manufacturing quality in the top 0.1% of the world’s output is only available from well organised and well equipped factories with a high quality ethos. We sourced two such factories near Shanghai. Shanghai is a modern and thriving city and the factories we selected are clean and well equipped. The two factories pay attractive wages so as to attract and to retain the calibre of sewers required to make top quality clothes.

Returns

Can I return clothes after they have been delivered?

Yes, but only if (a) they are not what you ordered, or (b) they don’t fit and the second scan shows that your shape hasn’t changed or (c) if they are badly made. (The restrictions do not of course affect your statutory rights.)

How do I get my money back?

It’s returned via PayPal to your credit or debit card account.

Is there anyone to speak to if I have questions?

Yes: See contact details.